A recent legal complaint alleges that a major online retailer is failing to provide equal access to its website for blind and visually impaired individuals, raising questions about compliance with federal disability law. The class action was filed by Nicole Davis in the United States District Court for the Northern District of Illinois on March 5, 2026, naming EHPlabs, LLC as the defendant.
According to the complaint, Davis is legally blind and relies on screen-reading software to access online content. She claims that EHPlabs’ website (https://ehplabs.com) contains significant barriers that prevent her and others who are visually impaired from independently navigating or making purchases. The filing states, “Defendant is denying blind and visually impaired individuals throughout the United States equal access to the goods and services Defendant provides to their non-disabled customers through the Website.”
The document outlines several technical issues encountered by Davis while attempting to shop for metabolic gummies on December 4, 2025. These include poorly described alternative text for images, incorrect landmark structure, ambiguous link texts, multiple heading level tags causing confusion, inaccessible dialog boxes and pop-ups, interactive elements lacking descriptive names, drop-down menus without state announcements, and confirmation messages not announced by screen readers. The complaint details how these barriers made it impossible for Davis to complete an online transaction without assistance from a sighted person.
Davis argues that such obstacles violate Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability in places of public accommodation. The complaint cites guidance from the United States Department of Justice Civil Rights Division stating that ADA requirements apply to all goods and services offered by public accommodations—including those provided online.
The lawsuit further explains that assistive technologies like screen readers are essential tools enabling blind users to participate in daily activities such as shopping or banking online. For these technologies to work properly, websites must be designed according to established standards such as the Web Content Accessibility Guidelines (WCAG 2.2). According to Davis’s attorneys, many large businesses already follow these guidelines but EHPlabs has failed to do so: “Despite readily available accessible technology… Defendant has chosen to rely on an exclusively visual interface that provides no meaningful accommodations for Screen-reader-users.”
The filing also notes that visually impaired consumers often depend more heavily on online platforms due to mobility-related barriers. As a result of inaccessible design choices requiring mouse use rather than keyboard navigation—an activity not possible without vision—visually impaired users are excluded from independently accessing products or services through EHPlabs’ website.
Davis seeks both injunctive relief and compensatory damages on behalf of herself and a proposed nationwide class defined as “all legally blind individuals in the United States who have attempted to access the Website and as a result have been denied access.” Specifically, she requests a permanent injunction requiring EHPlabs to bring its website into full compliance with ADA standards so it becomes accessible for blind users. Additional remedies sought include declaratory judgment confirming discriminatory practices occurred; certification of a class action; appointment of Davis as class representative; pre- and post-judgment interest; costs; reasonable attorneys’ fees; expert fees; and any other relief deemed appropriate by the court.
The complaint alleges intentional discrimination by EHPlabs through construction and maintenance of an inaccessible website despite knowledge of its impact on visually impaired customers. It also asserts that Defendant’s actions caused concrete harm including emotional distress: “Plaintiff suffers interference with daily activities… emotional and mental anguish… humiliation… frustration… embarrassment… anxiety.”
Attorneys representing Nicole Davis are from Equal Access Law Group PLLC, led by Michael Ohrenberger (68-29 Main Street, Flushing NY 11367). The case number is 1:26-cv-2478.
Source: 126cv02478_Nicole_Davis_v_EHP_Labs_Complaint_Northern_District_of_Illinois.pdf
