A visually-impaired individual has taken legal action against a jewelry company, alleging that its website is inaccessible to blind users, thereby violating the Americans with Disabilities Act (ADA). The complaint was filed by Erika Randolph on November 7, 2025, in the United States District Court for the Northern District of Illinois against Sarah O. by Ooh! Aah! Jewelry, Inc.
The lawsuit claims that Sarah O. by Ooh! Aah! Jewelry’s website, sarahojewelry.com, fails to provide equal access to visually impaired individuals who rely on screen-reading software. According to Randolph, the site lacks essential accessibility features such as alternative text for images and proper navigation tools for keyboard-only users. This inaccessibility prevents blind users from independently browsing and purchasing products online. The plaintiff argues that this exclusion not only violates federal law but also deprives blind individuals of participating fully in the digital marketplace.
Randolph’s complaint highlights specific barriers encountered on sarahojewelry.com, including improperly labeled buttons and inaccessible drop-down menus. These issues prevent screen readers from conveying necessary information to blind users, making it difficult or impossible for them to complete transactions without assistance. The plaintiff emphasizes that accessible technology is readily available and widely used by other companies to ensure compliance with ADA standards.
In seeking relief from the court, Randolph requests a permanent injunction requiring Sarah O. by Ooh! Aah! Jewelry to modify its website policies and practices to comply with ADA requirements. Additionally, she seeks compensatory damages for herself and other class members who have faced similar discrimination due to the website’s inaccessibility.
The case is being handled by attorney Uri Horowitz of Horowitz Law PLLC. It has been assigned Case No.: 1:25-cv-13665 in front of a judge yet unnamed in the document.
Source: 125cv13665_Erika_Randolph_v_Sarah_Complaint_Northern_District_of_Illinois.pdf
